Technical Success Manager, AI Security & Adoption (Germany)

Zscaler; Germany (OH); Hybrid; USD 79,926 - 114,181; Full time

Benefits offered by this job

Health plans

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler seeks a Technical Success Manager in Germany to guide customers through their Zero Trust journey as the central post‑sales contact. You will help customers adopt and maximize Zscaler’s solutions to secure digital transformation objectives, providing expert advice and building trusted relationships.

You will collaborate with Sales, Support, and Product teams to ensure successful solution adoption, optimize retention, and drive customer satisfaction in a hybrid work environment.

Qualifications

• Foundational understanding of AI/ML technologies and experience applying AI/ML solutions in business contexts.
• 5+ years in customer-facing roles with technical depth and account management.
• Experience with operating systems such as Linux/Unix and networking tooling.

Responsibilities

• Understand customer goals and technical needs to align with Zscaler solutions and drive satisfaction.
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
• Anticipate challenges, provide proactive recommendations, and mitigate risks.
• Maintain deep knowledge of Zscaler products and contribute to knowledge base best practices.
• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience.

Skills

AI/ML knowledge

Customer-facing experience

Network troubleshooting

Linux/Unix knowledge

Job description

Zscaler seeks a Technical Success Manager in Germany to guide customers through their Zero Trust journey as the central post‑sales contact. You will help customers adopt and maximize Zscaler’s solutions to secure digital transformation objectives, providing expert advice and building trusted relationships.

You will collaborate with Sales, Support, and Product teams to ensure successful solution adoption, optimize retention, and drive customer satisfaction in a hybrid work environment.