Senior AI-Driven Technical Success Manager

Meyandy LLC; Germany (OH); On-site; USD 104,000 - 150,000; Full time

Job summary

Zscaler in Germany seeks a Sr. Technical Success Manager to guide customers through their Zero Trust journey. You will be the central post-sales contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives.

You will build relationships with customer stakeholders, provide technical guidance, coordinate resolutions, and drive long-term success by partnering with internal and external teams to deliver measurable outcomes.

Qualifications

• Ability to thrive in ambiguity and build paths as you go.
• Strong ownership with bias for action and integrity.
• Problem-solving mindset focused on outcomes.
• High-trust collaboration and candor for fast results.

Responsibilities

• Build and nurture relationships with key customer stakeholders and service owners to align objectives with Zscaler goals.
• Provide technical guidance, product insights, and best practices for integration and operationalization of Zscaler solutions.
• Take leadership to manage complex escalations and coordinate resolutions with internal and external teams.
• Identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success.
• Create and share intellectual capital, including playbooks and guides, to strengthen the Customer Success team.

Skills

Relationship building

Technical guidance

Leadership

Problem solving

Cross-functional collaboration

Job description

Zscaler in Germany seeks a Sr. Technical Success Manager to guide customers through their Zero Trust journey. You will be the central post-sales contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives.

You will build relationships with customer stakeholders, provide technical guidance, coordinate resolutions, and drive long-term success by partnering with internal and external teams to deliver measurable outcomes.