Technical Success Leader — Remote, Lifecycle & Renewals

STN Incorporated; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

STN Incorporated is seeking a Senior Technical Success Manager to own the operational, technical, and lifecycle success of assigned managed-services customers. You will serve as the primary liaison between customers and STN teams, aligning IT investments with business outcomes while enabling secure, scalable transformation.

In this non-commissioned role, you’ll coordinate with Service Desk, Managed Services Operations, Engineering, and Sales to ensure service continuity, lifecycle planning,

Responsibilities

• Maintain stakeholder maps identifying decision-makers, sponsors, renewal owners and escalation contacts.
• Coordinate weekly, monthly, quarterly customer meetings with agendas built from ticket activity, service performance and project status.
• Monitor open tickets, escalations and service trends to ensure timely updates and proactive remediation.

Job description

STN Incorporated is seeking a Senior Technical Success Manager to own the operational, technical, and lifecycle success of assigned managed-services customers. You will serve as the primary liaison between customers and STN teams, aligning IT investments with business outcomes while enabling secure, scalable transformation.

In this non-commissioned role, you’ll coordinate with Service Desk, Managed Services Operations, Engineering, and Sales to ensure service continuity, lifecycle planning,