Technical Success Architect – SaaS & Integrations

iCIMS, Inc.; Holmdel Township (NJ); Hybrid; USD 73,000 - 83,000; Full time

Job summary

iCIMS, Inc. is seeking a Technical Success Manager to ensure customers achieve measurable success with the iCIMS Talent Cloud and related integrations.

You will act as a trusted technical advisor and customer advocate, driving platform adoption, optimizing configuration, and enabling ongoing success through proactive engagement and education. Collaborating with Account Managers, Support, Product, and Community teams, you will help customers realize the full value of their iCIMS investment and

Qualifications

• 2-5 years in a technical customer-facing role within SaaS, preferably HR tech.
• Strong understanding of SaaS architectures, APIs, data integrations, and cloud tech.
• Experience supporting enterprise clients with complex ecosystems.
• Ability to translate technical detail into business value for HR/IT stakeholders.
• Familiarity with iCIMS or comparable HR systems.
• Experience using CRM and customer success tools like Salesforce and Gainsight.

Responsibilities

• Own and maintain the Success Plan for assigned customers with aligned milestones.
• Lead QBRs to demonstrate ROI and value realization.
• Conduct Adoption Audits and identify optimization opportunities.
• Monitor account health and mitigate risk with CTAs for at-risk customers.
• Collaborate with Account Manager on planning and activity tracking.
• Provide guidance on iCIMS integrations, including HRIS connections and APIs.

Skills

SaaS architectures

APIs

Data integrations

Enterprise support

Communication

Problem-solving

Stakeholder mgmt

Tools

Salesforce

Gainsight

Job description

iCIMS, Inc. is seeking a Technical Success Manager to ensure customers achieve measurable success with the iCIMS Talent Cloud and related integrations.

You will act as a trusted technical advisor and customer advocate, driving platform adoption, optimizing configuration, and enabling ongoing success through proactive engagement and education. Collaborating with Account Managers, Support, Product, and Community teams, you will help customers realize the full value of their iCIMS investment and