Strategic Technical Success Manager

iCIMS, Inc.; New Jersey; On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Tuition reimbursement

Paid holidays

Job summary

ICIMS, Inc. is seeking a Technical Success Manager (TSM) to ensure customers achieve measurable success with the iCIMS Talent Cloud and related integrations.

You will act as a trusted technical advisor, drive platform adoption, and enable ongoing success through proactive engagement, education, and cross-functional collaboration. You will partner with Account Managers, Support, Product, and Community teams to deliver an exceptional customer experience and help customers realize the full value of

Qualifications

• 2-5 years in a technical customer-facing role within SaaS.
• Strong understanding of SaaS architectures, APIs, data integrations, and cloud technologies.
• Experience supporting enterprise clients with complex technical ecosystems.
• Proven ability to translate technical detail into business value for HR and IT stakeholders.

Responsibilities

• Own and maintain the Success Plan for assigned customers, aligning technical milestones and success metrics with strategic business outcomes.
• Lead Outcome Reviews (QBRs) to demonstrate ROI, value realization, and alignment with evolving customer goals.
• Perform Adoption Audits to assess product utilization, identify areas for optimization, and recommend best practices.

Skills

SaaS architecture

APIs

Data integrations

Cloud technologies

CRM tools

Communication

Stakeholder management

Analytical skills

HR systems familiarity

REST APIs

SSO

Tools

Salesforce

Gainsight

Job description

ICIMS, Inc. is seeking a Technical Success Manager (TSM) to ensure customers achieve measurable success with the iCIMS Talent Cloud and related integrations.

You will act as a trusted technical advisor, drive platform adoption, and enable ongoing success through proactive engagement, education, and cross-functional collaboration. You will partner with Account Managers, Support, Product, and Community teams to deliver an exceptional customer experience and help customers realize the full value of