Tech Specialist: Repairs, Support & Customer Education

Apple Inc.

Orlando, Northern (FL, KY)

Hybrid

USD 37,000 - 46,000

Full time

6 days ago

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Job summary

Apple Inc. is seeking a Technical Specialist for our Apple Retail locations in Orlando, FL. You will provide expert technical support and troubleshooting, guiding customers through repair options while delivering an exceptional, Apple‑style service experience.

Known for an inclusive culture, you will educate customers on products and services, collaborate with team leaders to address recurring issues, and help customers buy with confidence in a fast-paced store environment.

Qualifications

Availability to work a schedule based on store needs including nights, weekends, and holidays.
Ability to learn Apple products and repair processes quickly.
Strong interpersonal skills to navigate customer service issues with care.
Willingness to share feedback with Apple on recurring repair problems.
Ability to work in a fast-paced retail environment and balance multiple tasks.

Responsibilities

Support customers with technical issues and repair options, delivering an Apple‑friendly experience.
Troubleshoot, diagnose, and resolve service concerns for Apple hardware/software as needed.
Identify root causes and communicate recurring problems to team leaders for feedback to Apple.
Educate customers on products, purchases, and repair options to improve buying decisions.