Technical Specialist – Repairs & Customer Support

Apple; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock programs (RSUs)

Discounted Apple products

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, helping them get the most from their Apple products. You will educate customers on repair options and Apple services, and deliver an engaging in-store experience.

You will work with team leaders to identify recurring repair issues, share feedback, and support customer-facing activities on or off the sales floor.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays.
• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes in a customer service setting.
• Strong interpersonal and communication skills for customer interactions.
• Willingness to learn about Apple products and third party products.

Responsibilities

• Provide technical support and skilled troubleshooting for customers on Apple products.
• Educate customers about repair options and Apple services.
• Work with team leaders to identify recurring repair problems and report feedback.
• Deliver excellent service by understanding customer needs and recommending products or services.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Customer service

Teamwork

Willingness to learn

Job description

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, helping them get the most from their Apple products. You will educate customers on repair options and Apple services, and deliver an engaging in-store experience.

You will work with team leaders to identify recurring repair issues, share feedback, and support customer-facing activities on or off the sales floor.