Technical Specialist (Part-time)

Fire Fighter Sales & Service Co.; Cranberry Township (Butler County); Presencial; USD 28.000 - 39.000; A tiempo parcial

Descripción de la vacante

All Lines Technology is seeking a part-time Technical Specialist to work onsite in Cranberry Township, PA. The role involves installing, configuring, and troubleshooting PC hardware and software for end users, with emphasis on Windows 11 and Microsoft 365, plus iOS and Mac support in a corporate setting.

The position requires strong problem-solving and communication skills, experience with Jira, and the ability to assist with SAP, MFA, VPN, and security tooling.

Formación

• Demonstrated hardware and software troubleshooting expertise.

Responsabilidades

• Install, configure, test, and troubleshoot PC hardware and software for end users.
• Support Windows 11 and Microsoft 365 in a corporate environment.
• Provide support for iOS devices (iPhone, iPad) and Macs.
• Troubleshoot LAN, wireless networking, and TCP/IP issues.
• Administer and support Microsoft 365 and Intune.
• Provide mobile device support and management.
• Track incidents using Jira and analyze trends.
• Identify and resolve customer service and technology concerns.
• Suggest process improvements to enhance service delivery.
• Participate in project work and global IT standardization initiatives.
• Support SAP, VPN connectivity, MFA, software deployment tools, and PC encryption.
• Perform workstation setup, deployment, and network/peripheral cabling.

Conocimientos

Hardware Troubleshooting

Software Troubleshooting

Problem Solving

Communication

Customer Relationships

PC Imaging

Deployment Tools

Customer Service

Educación

High School Diploma or equivalent

Herramientas

Jira

Microsoft 365

Intune

VPN

Descripción del empleo

Job Details: Job Location: Cranberry Township - Cranberry Township , PA, Education Level: None, Travel Percentage: None, All Lines Technology is looking for a part-time Technical Specialist to work onsite in Cranberry Township.

Key Responsibilities

• Install, configure, test, and troubleshoot PC hardware and software for end users.
• Support Microsoft Windows 11 and Microsoft 365 applications in a corporate environment.
• Provide support for iOS devices, including iPhones, iPads, and Mac computers.
• Troubleshoot and support LAN, wireless networking, and TCP/IP-related issues.
• Administer and support Microsoft 365 and Microsoft Intune.
• Provide mobile device support and management.
• Manage and track incidents using Jira, including trend analysis and recommendations to reduce recurring issues.
• Proactively identify and resolve customer service and technology concerns.
• Recommend and implement process improvements to enhance service delivery.
• Participate in project work and contribute to global IT standardization initiatives.
• Support SAP, VPN connectivity, Multi-Factor Authentication (MFA), software deployment tools, and PC encryption technologies.
• Perform workstation setup, deployment, and network/peripheral cabling to support end-user productivity.

Required Skills & Qualifications

• Demonstrated hardware and software troubleshooting expertise.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Prove ability to build and maintain positive customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.
• Strong customer service orientation and professional demeanor.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of three (3) years of PC/Desktop Support experience.
• Experience supporting enterprise environments preferred.

Qualifications: