Technical Solutions Manager, Sweet Protein

Bestzyme; Oregon; Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Parental leave and PTO

Flexible spending accounts and HSAs

Well-being programs

Job summary

Bestzyme is seeking a Technical Solutions Manager for the Americas market. This remote-friendly role focuses on technical support and application development for sweet protein products across food applications. You will bridge customers, BD/sales, and R&D to drive growth and product improvements.

Based in the United States, you will collaborate with teams across regions, lead problem solving, and contribute to regulatory knowledge while supporting sustainable business goals.

Qualifications

• 5+ years of application and formula development, technical support in food & beverage, food ingredients, sweetener or flavor & fragrance industries.
• Strong internal/external communication and problem-solving skills.
• Ability to work independently and in a global remote team.

Responsibilities

• Visit customers to understand needs and provide application solutions.
• Troubleshoot and provide technical support to meet sales targets.
• Collaborate with R&D to optimize product performance and testing procedures.
• Assist in new product development with customers and BD/sales.
• Represent product value at industry events and customer seminars.
• Monitor industry trends to support product positioning.

Skills

5+ years experience

Communication skills

Problem-solving

Independent work

English & Chinese bilingual (preferred

Education

Bachelor degree in Food science/tech/engineering

Job description

About Bestzyme

About Bestzyme:Through advanced enzymes and synthetic biology, Bestzyme enhances the natural world and creates a quality life. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology.Founded in 2013, Bestzyme is a proud subsidiary of GenScript. Our accomplished team is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. We produce innovative industrial enzymes that deliver performance and scalability for your production needs. With our cutting-edge synthetic biology expertise, we create solutions tailored to your industry's burgeoning demands. We believe in the strength of collaboration to foster industrial growth and environmental sustainability.

Position

Technical Solutions Manager (Sweet Protein)

Location: United States - Remote

The estimated salary range is $105,000 - $130,000 based on experience level.

Bestzyme is currently looking for a Technical Support Manager for our Americas Market. This role work as a critical technical expert and problem-solver in North/South America, primarily responsible for technical support to achieve sustainable business growth in the food ingredient line. The Technical Support Manager acts as a vital bridge between customers, BD/sales, and R&D, contributing to driving commercial success and product improvement.

Key Responsibilities

• Visit customer to clearly understand customer's need and provide application solutions to clients, tackling formulation and technology challenges
• Trouble shooting for internal/external customers, provide technical support to customers and align with regional BD/sales to complete the sales target
• Work closely with customers in their new product development projects to help create new product concept
• Collaborate with R&D teams to optimize product performance, refine product testing procedures and develop new solutions
• Monitor industry technology/formulating trends and competitive products to support products positioning
• Participate in industry exhibitions, technical forums, or customer seminars, convey product value to the market as a technical representative

Qualifications

• Food science/technology/engineering, bachelor degree or above
• 5 years or above working experience of application and formula development, technical support in food & beverage, food ingredients, sweetener or flavor & fragrance industry
• Strong internal and external communication skills. Elaborate strong approach to quickly identify the cause of customers' technical issues and strong problem-solving skills
• Familiar with ingredient and end product regulations in the food and nutrition industry
• Highly motivated and positive to get work done, and the ability to work independently
• Fluent spoken and write in both English and Chinese is preferred, good communication with the global remote tea

Mandarin - speaking (Bilingual preferred)

Candidates must currently be based within the United States to be considered for this position

Benefits

• Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one.
• We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays.
• Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance.
• We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Equal Opportunity

Bestzyme is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Drug free Workplace

Bestzyme maintains a drug-free workplace.

Notice

Please note: Bestzyme will only contact candidates through verified application sources. Bestzyme does not request personal information from candidates through individual email or any other platform.