Technical Services Specialist II - Construction Support

LATICRETE International; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II in New York City, where you will provide technical assistance to customers, including architects and contractors, through various communication channels.

The ideal candidate should possess experience in the construction industry, with expertise in Salesforce and strong technical knowledge of LATICRETE products. The position requires teamwork and strong interpersonal skills while managing customer interactions and resolving issues effectively.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to various customers via calls, chats, and emails.
• Investigate and resolve customer complaints through Salesforce.
• Support departmental procedures and internal controls.

Skills

Communication skills

Salesforce experience

Knowledge of construction methods

Interpersonal skills

Microsoft Office proficiency

Education

High School Diploma

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Technical Services Representative II in New York City, where you will provide technical assistance to customers, including architects and contractors, through various communication channels.

The ideal candidate should possess experience in the construction industry, with expertise in Salesforce and strong technical knowledge of LATICRETE products. The position requires teamwork and strong interpersonal skills while managing customer interactions and resolving issues effectively.