Technical Services Specialist II – Construction Support

LATICRETE International; Glen (NH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Glen, New Hampshire, is looking for a Technical Services Representative II. This role involves providing technical support to customers, addressing inquiries, and ensuring customer satisfaction through effective communication.

The ideal candidate should have a background in construction, possess strong technical and customer service skills, and be comfortable using Salesforce. A comprehensive benefits package is offered, including medical, dental, vision, and paid holidays.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints.
• Support Technical Services training programs.

Skills

Customer service

Technical support

Salesforce

Construction methods knowledge

Communication skills

Education

High School Diploma

Degree in relevant field

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Glen, New Hampshire, is looking for a Technical Services Representative II. This role involves providing technical support to customers, addressing inquiries, and ensuring customer satisfaction through effective communication.

The ideal candidate should have a background in construction, possess strong technical and customer service skills, and be comfortable using Salesforce. A comprehensive benefits package is offered, including medical, dental, vision, and paid holidays.