Technical Services Specialist II – Construction Support

LATICRETE International; Bluffton (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II in Bluffton, South Carolina. This role involves providing technical support to customers, resolving complaints, and ensuring satisfaction through various communication channels.

Qualified candidates will have a minimum of 3 years of experience in the construction industry and 2 years in a technical service role. Skills in Salesforce and knowledge of construction practices are preferred. The position offers various benefits, including medical, dental, and a 401k plan.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Strong interpersonal and communication skills.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints diplomatically.
• Update complaints in Salesforce as new information is attained.

Skills

Interpersonal communication

Problem-solving

Technical knowledge of construction

Salesforce proficiency

Team cooperation

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II in Bluffton, South Carolina. This role involves providing technical support to customers, resolving complaints, and ensuring satisfaction through various communication channels.

Qualified candidates will have a minimum of 3 years of experience in the construction industry and 2 years in a technical service role. Skills in Salesforce and knowledge of construction practices are preferred. The position offers various benefits, including medical, dental, and a 401k plan.