Technical Services Specialist - Hybrid On-Site Support

Salto; Georgia; On-site; USD 40,000 - 70,000; Full time

Job summary

Salto is hiring for a Technical Service role in Georgia. This on-site position offers a path to hybrid work after the training period.

You will manage Salesforce tickets, troubleshoot hardware and software with partners, and collaborate with the team to test solutions while staying current with product knowledge.

The role emphasizes customer-focused problem solving, timely communication, and participation in ongoing learning to support Salto's access and identity management solutions.

Qualifications

• Observant, organized with basic technical skills.
• Excellent communication and teamwork abilities.
• Experience in fast-paced environments with attention to detail.

Responsibilities

• Daily administration of Salesforce tickets and phone queue.
• Troubleshoot hardware and software issues with business partners.
• Collaborate with the team to test solutions.
• Learning & Development: complete courses on current products to stay up to date.
• Office Participation: full-time on-site presence with potential hybrid working after training.

Skills

Observant

Organized

Basic technical skills

Job description

Salto is hiring for a Technical Service role in Georgia. This on-site position offers a path to hybrid work after the training period.

You will manage Salesforce tickets, troubleshoot hardware and software with partners, and collaborate with the team to test solutions while staying current with product knowledge.

The role emphasizes customer-focused problem solving, timely communication, and participation in ongoing learning to support Salto's access and identity management solutions.