Technical Support Specialist — Hybrid, Growth & Perks

Coreforce; Atlanta (GA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Free chef-inspired lunch Mon–Thu

15 PTO days + floating holiday

Medical, dental, vision, 401(k) with ১

Annual bonus

Tuition reimbursement

Career growth

Job summary

Coreforce in Atlanta, GA is seeking a Technical Support Specialist to be the first line of contact for clients, delivering professional, empathetic service and resolving Tier 1 issues using knowledge bases and standard SOPs.

You will troubleshoot Coreforce apps and hardware, document interactions in Zendesk, participate in on-call rotations, and contribute to better documentation. This role offers a hybrid-friendly schedule and opportunities for growth.

Qualifications

• 1+ years of experience in technical support, help desk, or IT service environment.
• Prior customer service or contact center experience.
• Strong verbal and written communication skills; ability to explain technical issues clearly.
• Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods.
• Willingness to work evenings, weekends, and participate in on-call rotation.

Responsibilities

• Serve as the first point of contact for clients seeking technical support.
• Resolve Tier 1 issues via phone, chat, email, and remote tools.
• Troubleshoot Coreforce applications and hardware such as Polaris, Rocket, EOS devices.
• Document all customer interactions and resolutions in Zendesk.
• Escalate complex issues to Tier 2/3 with full context.
• Educate users on system functionality and best practices to reduce repeats.
• Participate in scheduled on-call rotation to support after-hours client needs.

Skills

Technical support

Customer service

Communication

Windows OS

Troubleshooting

Remote support

Education

High School Diploma or GED

Tools

Zendesk

Job description

Coreforce in Atlanta, GA is seeking a Technical Support Specialist to be the first line of contact for clients, delivering professional, empathetic service and resolving Tier 1 issues using knowledge bases and standard SOPs.

You will troubleshoot Coreforce apps and hardware, document interactions in Zendesk, participate in on-call rotations, and contribute to better documentation. This role offers a hybrid-friendly schedule and opportunities for growth.