Technical Services Specialist

Salto; Georgia; On-site; USD 40,000 - 70,000; Full time

Job summary

Salto is hiring for a Technical Service role in Georgia. This on-site position offers a path to hybrid work after the training period.

You will manage Salesforce tickets, troubleshoot hardware and software with partners, and collaborate with the team to test solutions while staying current with product knowledge.

The role emphasizes customer-focused problem solving, timely communication, and participation in ongoing learning to support Salto's access and identity management solutions.

Qualifications

• Observant, organized with basic technical skills.
• Excellent communication and teamwork abilities.
• Experience in fast-paced environments with attention to detail.

Responsibilities

• Daily administration of Salesforce tickets and phone queue.
• Troubleshoot hardware and software issues with business partners.
• Collaborate with the team to test solutions.
• Learning & Development: complete courses on current products to stay up to date.
• Office Participation: full-time on-site presence with potential hybrid working after training.

Skills

Observant

Organized

Basic technical skills

Job description

What is it like to work at Salto?

We are committed to the following success traits that embody our culture and how we work.

What is it like to work at Salto?

We are committed to the following success traits that embody our culture and how we work.

• Proximity to people
• Passion for innovation,
• Connection to each other,
• Agility in thinking
• Integrity at every step.

Our mission is to lead the digital transformation of access and indemnity management thought groundbreaking technologies and thoughtful solutions. Since our inception in the early 2000’s, Salto has been a leading global access solutions provider part of the Salto WECOSYSTEM. We develop pioneering facilities access, identity management and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and the planet.

• Observant, organizational and possess basic technical skills
• Excellent professional communication, interpersonal and team working ability
• Experience working in a fast-paced environment while maintaining attention to detail
• Ability to solve problems quickly and prioritize daily tasks according to their importance
• Ability to adapt to shifting prioritiesDesire to expand knowledge and continue improving
• Ability to work under minimal supervision
• Ability to solve practical problems and be dependable

A Day in the Life of Technical Service:

• Daily administration of the Salesforce tickets and phone queue
• Troubleshoot hardware and software issues with business partners
• Collaborate with the team to test solutions and
• Learning & Development: Complete courses on current products and solutions to stay up to date with company needs
• Office Participation: full-time on-site presence with opportunity for hybrid working schedule after training period

Salto is a leading global access solutions provider, part of the SALTO WECOSYSTEM. We develop pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and planet.