Technical Support

Kensoft, Inc; Pennsylvania; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Flexible part-time scheduling

401(k) retirement plan

Health insurance

Dental insurance

Paid training

Career development

Supportive team environment

Job summary

Kensoft, Inc. is seeking an Entry-Level Technical Support Representative to join our fully remote team. No extensive experience required; we provide training and support customers with basic technical questions, troubleshoot, and guide users through solutions.

You will respond via email, phone, or chat, assist with account access and password resets, and document interactions in our system. A friendly, professional attitude is essential.

Qualifications

• Strong verbal and written communication skills.
• Ability to learn new software and technical systems.
• Strong problem-solving and organizational skills.

Responsibilities

• Provide professional technical assistance and customer support.
• Respond to customer inquiries via email, phone, or online platforms.
• Troubleshoot basic technical issues and guide customers through solutions.
• Assist with account access, password resets, and general system navigation.
• Document customer interactions and maintain accurate support records.
• Escalate complex technical issues to the appropriate department.
• Maintain a positive, helpful, and professional attitude when assisting customers.
• Follow company procedures and meet performance expectations.

Skills

Communication skills

Troubleshooting

Time management

Learning new software

Written communication

Education

High school diploma or equivalent

Tools

Internet navigation

Job description

We are seeking a motivated, dependable, and customer-focused individual to join our team as an Entry-Level Technical Support Representative. This is an excellent opportunity for someone looking to begin a career in technical support, customer service, or information technology.The ideal candidate will assist customers with basic technical questions, troubleshoot common issues, and provide friendly, professional support. No extensive technical experience is required. We are willing to provide training to the right candidate.

Key Responsibilities

• Provide professional technical assistance and customer support.
• Respond to customer inquiries through email, phone, or online communication platforms.
• Troubleshoot basic technical issues and guide customers through solutions.
• Assist with account access, password resets, and general system navigation.
• Document customer interactions and maintain accurate support records.
• Escalate complex technical issues to the appropriate department.
• Maintain a positive, helpful, and professional attitude when assisting customers.
• Follow company procedures and meet established performance expectations.

Qualifications & Requirements

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with internet-based applications.
• Ability to learn new software and technical systems.
• Strong problem-solving and organizational skills.
• Reliable internet connection and a suitable remote work environment.
• Ability to work independently and manage time effectively.
• Previous customer service or technical support experience is a plus, but not required.

Benefits & Perks

• 100% Remote Work Opportunity.
• Flexible Part-Time Scheduling.
• 401(k) Retirement Plan.
• Health Insurance.
• Dental Insurance.
• Paid Training.
• Opportunities for professional development and career advancement.
• Supportive and collaborative team environment.