L2 IT Support Technician

Beacon Hill; Raritan (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Robust benefit package including medical, dental, and vision

Federal and state leave programs

Job summary

Beacon Hill is looking for an IT Support Technician (L1/L2) in Raritan, NJ to provide onsite technical support for employees. Responsibilities include hardware and software troubleshooting, desk setups for new hires, and managing asset records. Ideal candidates will have 3+ years of experience in IT support, proficiency in Windows/macOS troubleshooting, and excellent communication skills. This role offers a robust benefits package, ensuring employees receive necessary medical, dental, and leave programs.

Qualifications

• 3+ years of experience in IT support or desktop support.
• Ability to manage tasks independently in a dynamic environment.
• Strong customer-focused mindset.

Responsibilities

• Provide onsite technical support for hardware and software issues.
• Perform desk setups for new hires, ensuring all equipment is operational.
• Maintain accurate asset records in ServiceNow.

Skills

Troubleshooting Windows/macOS

ServiceNow

Microsoft Exchange

Office 365

Okta

Excellent communication

Tools

Jamf

AirWatch

Job description

Job Summary

We're looking for a hands‑on and customer‑focused IT Support Technician (L1/L2) to support onsite operations. This individual will serve as the go‑to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail‑oriented, and physically able to lift and set up IT equipment as part of their day‑to‑day responsibilities.

Key Responsibilities

End‑User Support (L1/L2)

• Provide onsite support for hardware, software, and connectivity issues, including walk‑ups and ticket‑based support.
• Troubleshoot laptops (Windows/macOS), Office 365 apps, VPN access, and Microsoft Exchange (Outlook, shared calendars/mailboxes).
• Use ServiceNow to manage, update, and resolve incident and request tickets.
• Support Okta‑related issues including account access, MFA, and password resets.

Desk Setups & Equipment Support

• Perform full desk setups for new hires, including monitors, docking stations, cabling, and accessories.
• Occasionally build and image laptops for new hires during high‑volume onboarding cycles.
• Handle emergency hardware replacements and provide responsive support to in‑office employees.

Hardware Logistics & Asset Management

• Maintain accurate asset records in ServiceNow, ensuring hardware assignments and returns are tracked properly.
• Organize and maintain the stockroom, ensuring spare devices and peripherals are available for quick turnaround.
• Assist with shipping and receiving of hardware when needed and coordinate logistics with vendors.

Physical Requirements

• Must be able to lift and carry equipment such as monitors, docking stations, and laptop boxes (up to 50 lbs).
• Regular movement throughout the office to set up and support user workstations.

Required Qualifications

• 3+ years of experience in IT support or desktop support.
• Proficiency in troubleshooting Windows/macOS, Microsoft Exchange, and Office 365.
• Familiarity with ServiceNow and Okta.
• Excellent communication skills and a customer‑focused mindset.
• Ability to work independently and prioritize tasks in a dynamic office environment.

Preferred Qualifications

• Experience with macOS device management tools such as Jamf or AirWatch (VMware Workspace ONE).

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Equal Opportunity Employer

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self‑identification form, please copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.