Customer Support Representative

Beacon Hill Staffing Group, LLC; Lake Zurich (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid time off

401(k) retirement plan

Short-Term Disability

Long-Term Disability

Job summary

Beacon Hill Staffing Group in Lake Zurich, IL is seeking a Client Support Representative to manage customer accounts and coordinate shipping operations on-site. You will process orders, verify inventory, and assist the sales team while delivering exceptional service to clients.

You will handle billing tasks in QuickBooks, prepare reports, and support month-end activities, contributing to accurate financial records and smooth daily operations.

Responsibilities

• Build and maintain strong customer relationships by managing accounts with accuracy and care
• Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups
• Accurately process customer orders within our shipping systems to ensure timely fulfillment
• Proactively reach out to customers to verify inventory levels and product availability
• Review and reconcile freight invoices, resolving discrepancies efficiently
• Prepare and maintain reports, records, and operational data to support business decisions
• Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service
• Provide administrative and operational support to the Sales Team
• Generate customer invoices using QuickBooks and other billing systems
• Assist with month-end invoicing to ensure accuracy and completeness across financial records

Job description

Why Join Us

• Make a real impact - Your work directly supports customers and drives operational success


• Growth opportunities - Be part of a growing company where your contributions are visible and valued


• Collaborative culture - Work alongside a supportive, team-oriented environment


• Variety in your day - From customer interaction to logistics and billing, no two days are the same


• Comprehensive benefits - We offer a competitive package designed to support your health, financial well-being, and work-life balance

Benefits

The successful candidate will receive a competitive benefits package, including:

• Medical and dental coveragePaid time off401(k) retirement planShort-Term DisabilityLong-Term Disability

What You'll Do

• Build and maintain strong customer relationships by managing accounts with accuracy and care


• Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups


• Accurately process customer orders within our shipping systems to ensure timely fulfillment


• Proactively reach out to customers to verify inventory levels and product availability


• Review and reconcile freight invoices, resolving discrepancies efficiently


• Prepare and maintain reports, records, and operational data to support business decisions


• Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service


• Provide administrative and operational support to the Sales Team


• Generate customer invoices using QuickBooks and other billing systems


• Assist with month-end invoicing to ensure accuracy and completeness across financial records

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you!Beacon Hill. Employing the Future (TM)