Technical Services Operations Specialist

Erbe USA, Incorporated; Kennesaw (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Erbe USA, Incorporated seeks an experienced administrative/technical professional to support tech services operations in Georgia. You will track loaner units, manage service cases in the CRM, and coordinate demo pools with the sales team.

The role requires strong communication, high attention to detail, and extensive experience with Microsoft Office and ERP/CRM systems such as Southware or JD Edwards. Office hours 8:30–5, Mon–Fri.

Qualifications

• AA Business or similar field required or strongly preferred.
• Minimum 8+ years in an administrative, technical or computer-related role.
• Experience with tech support or healthcare preferred.

Responsibilities

• Tracks and processes tech services loaner unit use — creates service cases and follows up on outstanding units.
• Coordinates continuous demo pool rotation and provides reports to sales reps and management.
• Supports sales team with service agreements and CRM implementation.
• Processes customer orders for pending repairs and invoices orders using the CRM System, service database.
• Performs reconciliation of shipping and billing charges.
• Maintains tech services documents (device history records) per QA/RA directives.
• Monitors stocking amounts and coordinates spare part inventory with Erbe GmbH.

Skills

Problem solving

Results oriented

Detail oriented

Customer focus

Technical capacity

Education

AA Business or similar field

Tools

Microsoft Office

ERP/CRM systems

Southware

JD Edwards

Job description

Erbe USA, Incorporated seeks an experienced administrative/technical professional to support tech services operations in Georgia. You will track loaner units, manage service cases in the CRM, and coordinate demo pools with the sales team.

The role requires strong communication, high attention to detail, and extensive experience with Microsoft Office and ERP/CRM systems such as Southware or JD Edwards. Office hours 8:30–5, Mon–Fri.