Technical Services Engineer - Drive Customer Success & Scale

Factory; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A technology company in San Francisco is seeking a Technical Services Engineer to enhance customer success on its developer-centric platform. Responsibilities include solving complex challenges, advocating for customer needs, and developing tools for better performance. Ideal candidates will have strong programming skills, operational experience, and excellent communication abilities. This role requires teamwork and adaptability in a fast-paced environment.

Qualifications

• Strong technical experience in programming and operational environments.
• Excellent communication skills, both written and verbal.
• Ability to investigate and solve problems in real time.

Responsibilities

• Solve complex customer challenges regarding architecture and performance.
• Serve as a customer advocate to inform product management.
• Develop internal tools and diagnostics for performance and automation.
• Collaborate cross-functionally to drive scalable processes.

Skills

Proficiency in modern programming languages (Python, Go, Java, C++, JavaScript/Node.js)

Experience in large-scale production environments

Excellent written and verbal communication skills

Strong teamwork skills

Ability to learn new technical skills quickly

Job description

A technology company in San Francisco is seeking a Technical Services Engineer to enhance customer success on its developer-centric platform. Responsibilities include solving complex challenges, advocating for customer needs, and developing tools for better performance. Ideal candidates will have strong programming skills, operational experience, and excellent communication abilities. This role requires teamwork and adaptability in a fast-paced environment.