Onsite Customer Success Engineer

Antithesis; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Collaborative work environment

Access to top-tier tools

Opportunity to make impacts from day one

Fast-moving team ethos

Job summary

A leading tech firm in San Francisco seeks a Customer Success Engineer to ensure client success through a deep understanding of their software systems. This role involves working closely with engineers to resolve critical software issues, deliver customizations, and offer technical education. Ideal candidates will possess a degree in Computer Science and demonstrate strong problem-solving abilities, communication skills, and familiarity with testing methodologies. Willingness to work on-site and travel is also required.

Qualifications

• Demonstrated initiative and grit in problem-solving.
• Advanced degree in Computer Science or relevant field.
• Experience as a technical consultant or solutions engineer.

Responsibilities

• Understand and resolve customer software system issues.
• Provide value throughout the customer lifecycle.
• Identify and communicate product feature needs to the development team.

Skills

Technical problem-solving

Communication with technical stakeholders

Multitasking

Experience in testing/quality assurance

Object-oriented programming

Scripting languages

Linux environment

Education

Degree in Computer Science or equivalent

Job description

A leading tech firm in San Francisco seeks a Customer Success Engineer to ensure client success through a deep understanding of their software systems. This role involves working closely with engineers to resolve critical software issues, deliver customizations, and offer technical education. Ideal candidates will possess a degree in Computer Science and demonstrate strong problem-solving abilities, communication skills, and familiarity with testing methodologies. Willingness to work on-site and travel is also required.