Technical Services Engineer

PTC; Boston (MA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic individual to join its Technical Services team. This role focuses on delivering engaging product demonstrations for a cutting-edge cloud-native CAD platform, requiring strong communication skills and a solid understanding of engineering applications. The position offers a unique opportunity to work in a collaborative environment, where your expertise will help showcase the product to potential customers. Join a passionate team dedicated to transforming the mechanical design industry and empowering users with groundbreaking technology.

Qualifications

• Experience with mechanical CAD software and delivering product demos.
• Strong understanding of engineering applications and troubleshooting skills.

Responsibilities

• Master the product and deliver engaging demonstrations.
• Collaborate with the sales team and develop marketing content.
• Act as a product expert and enhance skills continuously.

Skills

Mechanical CAD Software

Product Demonstrations

Troubleshooting

Communication Skills

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Electrical Engineering

Tools

Onshape

SOLIDWORKS

Autodesk Inventor

Creo

Siemens NX

Job description

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Boston, MA - Hybrid

Our world is transforming, and PTC is leading the way. Our software connects the physical and digital worlds, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Onshape by PTC is the world's first and most widely used cloud-native CAD and PDM software for professional mechanical design engineers. Engineering.com has recognized it as the fastest-growing CAD system, and Onshape offers an exciting opportunity to help expand its footprint over North America.

Role Overview:

We are seeking an energetic and highly skilled individual to join the Onshape Technical Services team. The ideal candidate is articulate and experienced in delivering engaging product demonstrations. You will collaborate with a fast-paced, in-office team at the PTC HQ in Boston's Seaport District, supporting our sales efforts by showcasing our product to potential new customers. This role demands a strong understanding of engineering applications (CAD, PDM, PLM, CAM, FEA, etc.) and the ability to effectively communicate our product's unique features. You will play a crucial role in introducing a next-generation product design platform to a broader audience. This role requires a 3-day per week in-office minimum.

Key Responsibilities:

• Master our product and become an expert user.

• Collaborate closely with the sales team to deliver exceptional product demonstrations.

• Act as a product expert, addressing questions from customers and prospects.

• Develop technical product-related marketing content.

• Expand our ever-growing library of demonstration content.

• Liaise with the development team to relay feature requests from customers and prospects.

• Continuously enhance your skills and knowledge.

Required Skills:

• Experience with mechanical CAD software (Onshape, SOLIDWORKS, Autodesk Inventor, Creo, Siemens NX, etc.)

• Experience in delivering product demonstrations.

• Experience in troubleshooting complex customer requirements.

• Excellent written and verbal communication skills.

• Bachelor's Degree in Mechanical, Industrial, or Electrical Engineering, or a technical equivalent.

Preferred Skills:

• Experience and familiarity with PDM or PLM products (SOLIDWORKS PDM, Windchill, Autodesk Vault, Siemens Teamcenter)

• Experience with engineering software such as CAM, FEA/CFD, ECAD.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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