Field Service Engineer - Connecticut / Rhode Island (remote)

Danaher; Worcester (MA); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you will play a critical role in supporting diagnostic tools that enhance patient care. This remote position offers the chance to work with cutting-edge technology while enjoying the flexibility of a remote work arrangement. You will be responsible for troubleshooting, installation, and maintenance of advanced diagnostic equipment, ensuring that our clients receive the highest level of service. If you are passionate about healthcare and technology, this role provides an exciting opportunity to make a real difference in the lives of patients and healthcare providers alike.

Qualifications

• 1-year experience diagnosing and repairing electronic equipment.
• Ability to lift and carry up to 50 lbs unassisted.

Responsibilities

• Troubleshoot and maintain Beckman Coulter equipment.
• Communicate with customers and maintain service logs.

Skills

Troubleshooting

Installation

Preventative Maintenance

Customer Service

Technical Training

Education

Associate Degree in Technical Fields

Equivalent Military Experience

Tools

Salesforce

SharePoint

OBI

Job description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being.

This position is part of the Service Organization located in Connecticut / Rhode Island and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. This position will support Hematology and Urinalysis business in New England. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to :

Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.

Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.

Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

The essential requirements of the job include :

Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.

1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

Hold a current valid driver’s license and maintain a good driving record over the last three years. Ability to travel (providing service in an assigned geography and periodic travel to other areas / overnight). Candidates must be able to lift, lower, and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.). Candidates must be able to frequently bend, stoop, twist, turn, crouch / crawl, push / pull, and sit / stand for extended periods. Candidates must also be able to reach at, above, and below shoulder level, flex / extend neck, and have good hand and finger dexterity.

It would be a plus if you also possess previous experience in :

3+ years’ experience of advanced troubleshooting

Developing relationships with internal and external customers to foster positive partnerships and enhance customer satisfaction and retention.

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of work arrangement. This position is eligible for a remote work arrangement, with additional details provided during the interview process. Explore the flexibility and challenge working for Beckman Coulter Diagnostics can offer.

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At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit our website.

Given the essential job duties, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity employment regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We value diversity and the unique perspectives of our workforce, workplace, and markets we serve. Our associates, customers, and shareholders contribute diverse attributes that enrich our organization.

The EEO posters are available .

We ensure reasonable accommodations are provided for individuals with disabilities during the application and interview process, as well as for performing essential job functions. Please contact us to request accommodations.

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Service Rhode Island • Worcester, Massachusetts, United States