Field Service Engineer - Boston

Probo Medical; Boston (MA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing healthcare access through innovative diagnostic imaging solutions. As a Field Service Engineer, you will play a crucial role in maintaining and repairing advanced medical equipment, ensuring top-notch service delivery. This dynamic position offers the opportunity to work closely with healthcare professionals, providing essential training and support. With a focus on teamwork and problem-solving, you will contribute to improving patient care while enjoying a flexible work environment that values your expertise and commitment to excellence.

Qualifications

• 5+ years of experience servicing medical imaging equipment.
• Strong troubleshooting skills and customer service experience.
• Ability to interpret schematics and technical manuals.

Responsibilities

• Analyze, troubleshoot, and repair diagnostic imaging equipment.
• Train medical staff on equipment usage and safety.
• Document inspections, repairs, and maintain compliance.

Skills

Troubleshooting

Customer Service

Technical Documentation

Problem-Solving

Microsoft Office

Education

Degree in Electronics

Degree in Biomedical Engineering

Degree in Electrical Engineering

Tools

Diagnostic Imaging Equipment

Service Software

Operating Systems

Job description

Apply

Description

Probo Medical is a diagnostic imaging sales and service provider dedicated to delivering high-quality, affordable healthcare products and services worldwide. With locations across the US, Canada, the UK, and parts of Europe, our mission is to increase access to healthcare by reducing costs and empowering medical professionals. We focus on building strong relationships with customers and fostering teamwork to solve problems effectively. If you are passionate about healthcare and committed to improving patient access to quality products and services, we encourage you to apply.

Reporting to the Regional Service Manager, the Field Service Engineer (FSE) performs skilled technical work in the installation, repair, maintenance, and calibration of diagnostic and imaging devices. The role includes quality assurance testing, staff training, and requires travel to regional customer sites. This is a home-office-based position.

Essential Job Responsibilities

1. Analyze, troubleshoot, and repair diagnostic imaging equipment using established electronic testing methods.
2. Coordinate with internal and external resources for installations, repairs, and preventive maintenance, including customer training.
3. Perform scheduled maintenance, calibrations, and modifications according to standards and manufacturer recommendations.
4. Train medical and clinical staff on equipment usage and safety.
5. Document all inspections, repairs, and adjustments accurately, maintaining compliance with regulatory requirements.
6. Maintain current knowledge of service software and respond to support calls promptly.
7. Complete service reports and preventative maintenance documentation within specified guidelines.
8. Manage parts orders, returns, and shipping records following established procedures.
9. Keep internal teams informed about customer contacts and resolution statuses.
10. Support contract retention and growth efforts.
11. Follow escalation procedures and work flexible hours, including evenings and weekends.
12. Participate in ongoing training to stay current with imaging and networking technologies.
13. Lift and carry equipment weighing up to 100 lbs with proper technique.
14. Provide on-call support on a rotating basis as needed.

Requirements

• Degree in electronics, biomedical engineering, electrical engineering, or related field; military experience is acceptable.
• Minimum five years of experience servicing medical imaging equipment.
• Experience with mechanical, electronic, and electromechanical repairs.
• Strong troubleshooting skills and customer service experience.
• Proficiency with Microsoft Office, operating systems, and network technology.
• Ability to interpret schematics, wiring diagrams, and technical manuals.
• Willingness and ability to travel up to 80% of the time.
• Valid driver’s license and clean driving record.
• Compliance with customer-specific credentialing, immunizations, and drug testing policies.
• Knowledge of diagnostic imaging devices and problem-solving skills.
• Excellent communication, time management, and multitasking abilities.
• Flexible work hours, including overtime, weekends, and on-call shifts.