Technical Services Engineer

MongoDB; Honolulu (HI); Remote; USD 90,000 - 176,000; Full time

Job summary

A forward-thinking company is seeking a Technical Services Engineer to support its innovative database solutions. In this fully remote role based in Hawaii, you'll leverage your technical expertise to assist customers in solving complex challenges related to MongoDB. You'll work closely with top-tier clients, advocating for their needs and interfacing with product teams. This position offers a unique opportunity to grow within a collaborative environment that values personal and professional development. Join a team committed to empowering innovators and making a significant impact in the tech industry.

Benefits

Flexible paid time off

20 weeks fully-paid parental leave

Fertility and adoption assistance

401(k) plan

Mental health counseling

Transgender-inclusive health insurance

Employee stock purchase program

Qualifications

• Strong technical experience in database architecture and administration.
• Excellent problem-solving skills and ability to work under pressure.
• Experience with large-scale production environments preferred.

Responsibilities

• Advise customers on complex MongoDB problems and best practices.
• Interface with product management and development teams.
• Contribute to internal projects and support tools development.

Skills

Systems administration

Distributed systems

Network administration

Database architecture and administration

Application architecture

Data architecture and design

Performance tuning and benchmarking

Java

Python

Ruby

C

C++

C#

Javascript

node.js

Go

PHP

Perl

Job description

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers succeed with MongoDB.

FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp.

This role will be based remotely in Hawaii.

Cool things you'll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in scaling MongoDB, from initially small implementations to some of the largest in the world. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self starters, insatiably curious, and are driven to understand how big systems work at scale.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration


• Distributed systems


• Network administration


• Database architecture and administration


• Application architecture


• Data architecture and design


• Performance tuning and benchmarking.


• Extra bonus points if you experience in one or more of: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It's crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal


• Genuine desire to help people


• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills


• Ability to think on your feet, remain calm under pressure, and solve problems in real-time


• Desire and ability to rapidly learn a wide variety of new technical skills


• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help


• Candidates will be expected to work from home, and must have sufficient home offices to be able to facilitate both normal day work as well as overnight on-call / shift work, including a quiet space to work and take calls, sufficient access to the internet to support video calling, cell phone service, etc

Scheduling

• The FedRamp team is composed of three separate shifts: first shift, second shift, and third shift


• THIRD SHIFT: This job posting is for the third shift, with an anticipated start of day in the evening and an end time in the early morning (6pm-3am HT)


• There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule during their ramping period (between 6 to 9 months) before transitioning to third shift

Special requirements for this role

• Be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)


• Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)


• This role will be fully remote

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1263086576

MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB's base salary range for this role in the U.S. is:

$90,000—$176,000 USD