Technical Services Coordinator - Repair & Field Support

Alfa Laval Corporate AB; La Porte (TX); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval in La Porte, TX is seeking a skilled Service Operations specialist to support repair and service activities across PHE, HSS, and SEP lines. You will be the technical resource for internal teams, customers, and service centers, solving complex repair challenges and driving improvements on site.

This on-site role requires 5+ years in repair or manufacturing environments, ability to read drawings, and travel as needed.

Qualifications

• Minimum 5 years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints, with a strong understanding of machining and welding techniques.
• Strong customer service, communication, and problem-solving skills with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency with standard Microsoft Office applications and business systems.
• Ability to work effectively in a team environment and maintain a customer-focused mindset.
• Willingness to travel occasionally within the U.S. and internationally as business needs require.

Responsibilities

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Skills

Repair & reconditioning

Welding

Machining

Blueprint reading

Customer service

Education

High School Diploma or GED

Tools

ONE4AL

Microsoft Office

Job description

Alfa Laval in La Porte, TX is seeking a skilled Service Operations specialist to support repair and service activities across PHE, HSS, and SEP lines. You will be the technical resource for internal teams, customers, and service centers, solving complex repair challenges and driving improvements on site.

This on-site role requires 5+ years in repair or manufacturing environments, ability to read drawings, and travel as needed.