Technical Service Coordinator - Repair & Field Support

Alfa Laval Mid Europe GmbH; La Porte (TX); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Dental plan

Vision plan

Wellness program

401(k) plan

Paid holidays

Paid time off

Job summary

Alfa Laval Mid Europe GmbH in La Porte, TX is seeking an experienced service operations specialist to provide technical support for repair and service activities across PHE, HSS, and SEP product lines. This on-site role collaborates with internal teams, sales, and customers to solve repair challenges.

The ideal candidate has 5+ years hands-on repair or related experience, reads drawings, communicates effectively, and is willing to travel.

Qualifications

• You have a High School Diploma or GED equivalent with relevant experience.
• Minimum 5 years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints, with a strong understanding of machining and welding techniques.
• Strong customer service, communication, and problem-solving skills with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency with standard Microsoft Office applications and business systems.
• Ability to work effectively in a team environment and maintain a customer-focused mindset.
• Willingness to travel occasionally within the U.S. and internationally as business needs require.

Responsibilities

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Skills

Technical troubleshooting

Customer service

Reading drawings

Teamwork

Problem solving

Communication

Travel readiness

Education

High School Diploma or GED

Tools

ONE4AL

Job description

Alfa Laval Mid Europe GmbH in La Porte, TX is seeking an experienced service operations specialist to provide technical support for repair and service activities across PHE, HSS, and SEP product lines. This on-site role collaborates with internal teams, sales, and customers to solve repair challenges.

The ideal candidate has 5+ years hands-on repair or related experience, reads drawings, communicates effectively, and is willing to travel.