Senior Technical Service & Repair Coordinator

Alfa Laval; Georgia; On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval in La Porte, TX, is seeking an experienced service operations professional to provide technical support for repair and service across PHE, HSS, and SEP product lines. You will guide internal teams, customers, and service centers to resolve complex repair challenges. You'll coordinate service jobs, read blueprints, support parts design with engineering, schedule inspections, and drive continuous improvement initiatives.

Occasional travel within the U.S. and abroad is expected.

Qualifications

• Minimum 5 years hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Skills

Customer service

Communication

Problem solving

Teamwork

Organization

Education

High School Diploma or GED

Tools

MS Office

Job description

Alfa Laval in La Porte, TX, is seeking an experienced service operations professional to provide technical support for repair and service across PHE, HSS, and SEP product lines. You will guide internal teams, customers, and service centers to resolve complex repair challenges. You'll coordinate service jobs, read blueprints, support parts design with engineering, schedule inspections, and drive continuous improvement initiatives.

Occasional travel within the U.S. and abroad is expected.