On-Site Service Technician: PHE & Separator Repairs

Alfa Laval Inc.; La Porte (TX); On-site; USD 74,501,000 - 88,828,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a skilled Service Operations professional to provide on-site technical support for repair and service activities across Plate Heat Exchanger, High Speed Separator, and Separator product lines in La Porte, TX. You will coordinate service jobs, interpret drawings, and drive continuous improvements in collaboration with engineering and sales teams.

The role requires a High School Diploma or GED with 5+ years in repair or manufacturing environments, strong customer service, and

Qualifications

• High School Diploma or GED with relevant experience.
• 5+ years in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading technical drawings and blueprints; understanding machining and welding basics.
• Strong customer service, communication and problem solving; ability to multitask and meet deadlines.

Responsibilities

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Skills

Customer service

Troubleshooting

Blueprint reading

MS Office

Team collaboration

Problem solving

Education

High School Diploma or GED

Tools

ONE4AL

Job description

Alfa Laval is seeking a skilled Service Operations professional to provide on-site technical support for repair and service activities across Plate Heat Exchanger, High Speed Separator, and Separator product lines in La Porte, TX. You will coordinate service jobs, interpret drawings, and drive continuous improvements in collaboration with engineering and sales teams.

The role requires a High School Diploma or GED with 5+ years in repair or manufacturing environments, strong customer service, and