Technical Service & Repair Coordinator

Alfa Laval; La Porte (TX); On-site; USD 36,000 - 43,000; Full time

Job summary

Alfa Laval is seeking an on-site Service Operations specialist in La Porte, TX, to provide technical support for repair and service activities across PHE, HSS, and SEP product lines. You will collaborate with internal teams, sales representatives, customers, and service centers to resolve repair challenges and drive improvements.

You will interpret technical drawings, coordinate service work, and ensure accurate documentation while maintaining a customer-focused mindset and willingness to travel

Qualifications

• Minimum 5 years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a team and travel occasionally within the U.S. and internationally.

Responsibilities

• Provide technical support and troubleshooting for customer equipment and repair processes.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Skills

Customer service

Communication

Problem-solving

Teamwork

Travel willingness

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Alfa Laval is seeking an on-site Service Operations specialist in La Porte, TX, to provide technical support for repair and service activities across PHE, HSS, and SEP product lines. You will collaborate with internal teams, sales representatives, customers, and service centers to resolve repair challenges and drive improvements.

You will interpret technical drawings, coordinate service work, and ensure accurate documentation while maintaining a customer-focused mindset and willingness to travel