On-Site Technical Repair Specialist

Alfa Laval Corporate AB; La Porte, Northern (TX, KY); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking an on-site Service Operations specialist in La Porte, TX to provide technical support for repair and service activities across PHE, HSS and SEP product lines. You will assist internal teams, sales reps, customers and service centers, solving complex repair challenges and guiding troubleshooting.

You will coordinate, prioritize and track service jobs through the workshop, research equipment history, interpret drawings, and collaborate with engineering, vendors and workshop

Qualifications

• High School Diploma or GED equivalent with relevant experience.
• Minimum 5 years hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints, with a strong understanding of machining and welding techniques.
• Strong customer service, communication, and problem-solving skills with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency with standard Microsoft Office applications and business systems.
• Ability to travel occasionally within the U.S. and internationally as business needs require.

Responsibilities

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Skills

Customer service

Communication skills

Problem solving

Reading blueprints

Microsoft Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Alfa Laval is seeking an on-site Service Operations specialist in La Porte, TX to provide technical support for repair and service activities across PHE, HSS and SEP product lines. You will assist internal teams, sales reps, customers and service centers, solving complex repair challenges and guiding troubleshooting.

You will coordinate, prioritize and track service jobs through the workshop, research equipment history, interpret drawings, and collaborate with engineering, vendors and workshop