Technical Service & Warranty Manager – OEM Heavy Equipment

Software Placement Group; Duluth (MN); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Profit sharing

Full benefits

Weekly breakfasts

Job summary

Software Placement Group in Duluth, MN is seeking a Technical Service & Warranty Manager to lead warranty processing, field training, and technical support for hydraulic and mechanical equipment. This Direct Hire role emphasizes a strong technical authority in a modern manufacturing facility.

The candidate will train internal technicians and dealer personnel, work with engineering and sales on enhancements, and manage a central service database with potential travel for industry shows.

Qualifications

• 5+ years of hydraulic machinery technical experience.
• Ability to read and interpret complex electrical/hydraulic schematics with meters.
• Strong public speaking and mentoring skills.
• Citizen or green card; reside within commuting distance of Duluth, MN.

Responsibilities

• Primary technical point person for technicians, dealers and customers to resolve hydraulic and mechanical issues.
• Partner with engineering, product support, and sales to communicate machine performance data and design enhancements.
• Oversee warranty claims processing and the service database calendar.
• Develop repair procedures and training for up to 30 technicians, dealer reps, or customers.
• Complete 2–3 month field immersion with light travel ~3 weeks/year.

Skills

Hydraulic machinery

Schematic interpretation

Public speaking

Mentoring

Job stability

US work eligibility

Education

Associate degree in Fluid Power

Hydraulic Certification

Heavy Equipment Technology

Tools

Multimeters

Pressure gauges

Flow meters

Job description

Location: Duluth, MN | Schedule: Full-Time, Direct Hire, 1st Shift (Mon-Fri), 100% on-site | Compensation: Up to $98,000/yr + Profit Sharing

Overview

A privately held, globally recognized manufacturer of high-performance heavy machinery and advanced work tools is seeking a Technical Service & Warranty Manager to serve as the principal technical authority for customer support, warranty processing, and field training. This Direct Hire role offers a stable, family-oriented culture and the chance to lead a dedicated technical department from a modern manufacturing facility in the Duluth, MN area.

What you'll do

• Serve as the primary technical point person for internal field technicians, global dealers, and end-user customers resolving complex hydraulic and mechanical equipment issues
• Partner directly with engineering, product support, and sales teams to communicate machine performance data, recommend design enhancements, and adapt products to custom client specifications
• Oversee warranty claim processing, maintain the central service database, and manage the master field service scheduling calendar
• Develop repair procedures and conduct classroom and hands-on maintenance/repair training sessions for up to 30 internal technicians, dealer reps, or customers
• Complete an initial 2–3 month field immersion alongside experienced technicians to master attachment mechanics, with light ongoing travel for major industry trade shows (~3 weeks/year)

Required qualifications

• 5+ years of dedicated technical experience with hydraulic machinery (e.g., excavators, material handlers, or specialized attachments)
• Expert ability to read and interpret complex electrical and hydraulic schematics, utilizing multimeters, pressure gauges, and flow meters for root-cause fault tracing
• Associate degree in Fluid Power, Heavy Equipment Technology, formal Hydraulic Certification, or equivalent mechanical field experience
• Strong interpersonal skills with proven public speaking ability to explain technical diagnostic concepts clearly and mentor teams
• A solid, progressive employment history demonstrating multi-year tenure (ideally 3–5+ years per employer) without frequent job-hopping
• U.S. Citizenship or Permanent Residency (Green Card) required; must reside within a dependable daily commuting distance of the Duluth, MN area

Preferred qualifications

• Direct experience working within a major heavy equipment dealership service department or OEM attachment manufacturer
• International Fluid Power Society (IFPS) certification (e.g., Certified Mobile Hydraulic Technician or Specialist)
• Familiarity logging work orders and warranty claims inside industrial ERP systems or dedicated service databases

Compensation and benefits

• Baseline salary up to $98,000/yr, scaling with technical depth
• Annual profit sharing
• Full corporate benefits
• Weekly company breakfasts

Why this role

This is a Direct Hire seat with a high-growth, privately held OEM featuring a zero-layoff history, a workforce where 25% of staff have 10+ year tenures, and a zero-politics, family-first environment, with minimal ongoing travel after an initial field training immersion.