Technical Services Manager - OEM Heavy Equipment

MissionHires; United States; On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Profit-sharing

Benefits package

First-shift schedule

Weekly breakfasts

Job summary

MissionHires is seeking a hands-on Technical Service & Warranty Manager for a privately held OEM manufacturer of high-performance heavy equipment and work tools. The role is onsite in Duluth, Minnesota, with limited travel after initial field-training immersion.

You will be the primary technical authority for customer support, warranty processing, field service coordination, and hydraulic diagnostic training. Strong diagnostic and training skills are essential.

Qualifications

• At least 5 years of technical diagnostic experience with mobile heavy equipment and hydraulic machinery.
• Ability to read and interpret complex hydraulic and electrical schematics.
• Hands-on experience troubleshooting hydraulic systems using diagnostic tools.
• Associate degree in Fluid Power or related discipline; hydraulic certification or equivalent experience considered.
• Strong communication, public speaking, and training skills for technicians, dealers, and customers.
• Experience coordinating field service work and processing warranty claims.
• U.S. Citizenship or Permanent Residency is required.
• On-site work with limited travel after initial field-training immersion.

Responsibilities

• Serve as the primary technical support resource for internal field technicians, global dealers, and end-user customers troubleshooting complex hydraulic and mechanical equipment issues.
• Lead technical diagnosis and root-cause analysis using schematics, multimeters, pressure gauges, flow meters, and related tools.
• Manage warranty claim processing, service records, and the central service database; coordinate master field service scheduling.
• Partner with engineering, product support, and sales to communicate performance data and support client specifications.
• Develop repair procedures, service documentation, and training materials for maintenance and repair.
• Deliver classroom and hands-on technical training for technicians, dealers, and customers.
• Complete a 2–3 month field-training immersion with experienced technicians.
• Provide support at industry trade shows and occasional international travel as needed.

Skills

Diagnostics

Schematics reading

Hydraulic troubleshooting

Field service coordination

Technical training

Education

Associate degree in Fluid Power

Tools

Hydraulic pressure gauges

Multimeters

Flow meters

Job description

MissionHires is seeking a hands-on Technical Service & Warranty Manager for a privately held OEM manufacturer of high-performance heavy equipment and work tools. This direct-hire role will serve as the primary technical authority for customer support, warranty administration, field service coordination, and hydraulic diagnostic training. The ideal candidate brings deep mobile hydraulic equipment expertise, strong communication skills, and a stable work history. The position is primarily on-site with minimal travel after an initial field-training immersion.

This is an onsite job in Duluth, Minnesota, United States

How You'll Contribute

• Serve as the primary technical support resource for internal field technicians, global dealers, and end-user customers troubleshooting complex hydraulic and mechanical equipment issues.
• Lead technical diagnosis and root-cause analysis using electrical and hydraulic schematics, multimeters, pressure gauges, flow meters, and related diagnostic tools.
• Manage warranty claim processing, maintain service records and the central service database, and coordinate the master field service scheduling calendar.
• Partner with engineering, product support, and sales teams to communicate machine performance data, recommend product improvements, and support custom client specifications.
• Develop repair procedures, service documentation, and technical training materials for equipment maintenance and repair.
• Deliver classroom and hands-on technical training for internal technicians, dealer representatives, and customers.
• Complete an initial 2–3 month field-training immersion alongside experienced technicians to gain full knowledge of equipment and attachment mechanics.
• Provide support at select industry trade shows and participate in occasional international travel opportunities as needed.

What Makes You a Great Fit

• At least 5 years of technical diagnostic experience with mobile heavy equipment and hydraulic machinery, such as excavators, material handlers, specialized attachments, or comparable equipment.
• Advanced ability to read and interpret complex hydraulic and electrical schematics.
• Demonstrated hands-on experience troubleshooting hydraulic systems using pressure gauges, flow meters, multimeters, and other diagnostic tools.
• Associate degree in Fluid Power, Heavy Equipment Technology, or a related discipline; formal hydraulic certification or equivalent mechanical field experience will also be considered.
• Strong verbal communication, public speaking, and training skills, with the ability to explain technical concepts clearly to technicians, dealers, and customers.
• Experience coordinating field service work, maintaining technical service records, or processing warranty claims.
• A stable and progressive employment history, ideally showing multi-year tenure with prior employers.
• U.S. Citizenship or Permanent Residency (Green Card) is required.
• Ability to work on-site and complete limited travel for field training and industry trade shows.
• Salary up to $98,000 per year based on technical depth and experience.
• Annual profit-sharing opportunity.
• Full corporate benefits package.
• Direct-hire, full-time position with a stable, privately held OEM.
• First-shift Monday through Friday schedule.
• Minimal ongoing travel, approximately three weeks per year after initial training.
• Optional opportunities for travel to Sweden.
• Family-oriented, low-politics culture with a strong history of employee retention.
• Weekly Thursday company breakfasts and employee appreciation events.
• Clean, modern manufacturing environment and opportunities to work closely with engineering and product teams.