Service Manager

Doherty Staffing Solutions; Superior (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

Paid holidays

401(k) retirement plan with company 
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Job summary

Doherty Staffing Solutions is hiring a Service Manager for a heavy equipment and machinery company in Superior, WI. In this role, you’ll serve as the primary technical resource for customers and field service teams while helping drive customer satisfaction, equipment performance, and service excellence.

If you enjoy solving technical challenges, building customer relationships, and working in a hands-on industrial environment, this could be an excellent opportunity to advance your career.

Qualifications

• Associate degree in a technical field, industry certification, or equivalent combination of education and experience.
• Minimum of 5 years of experience with hydraulic systems, mobile equipment, heavy equipment, machinery attachments, or related industries.
• Strong mechanical aptitude and advanced troubleshooting skills.
• Ability to read and interpret hydraulic and electrical schematics.
• Strong customer service, communication, presentation, and training abilities.

Responsibilities

• Provide technical troubleshooting and support for customers and field service personnel.
• Coordinate service schedules, repair activities, and customer communications.
• Process warranty claims and monitor repair progress through completion.
• Conduct technical, operational, and maintenance training for customers, dealers, and service technicians.
• Collaborate with engineering, operations, sales, and product support teams to resolve issues and improve products.
• Interpret technical manuals, hydraulic schematics, and service documentation to support repairs.
• Maintain service records, training documents, and repair procedures while leading service performance discussions.

Skills

Technical troubleshooting

Customer service

Field service

Scheduling

Warranty processing

Technical training

Cross-functional collaboration

Hydraulic schematics

Documentation

Education

Associate degree or technical certification

Job description

Doherty Staffing Solutions is hiring a Service Manager for a heavy equipment and machinery company in Superior, WI. In this role, you’ll serve as the primary technical resource for customers and field service teams while helping drive customer satisfaction, equipment performance, and service excellence. If you enjoy solving technical challenges, building customer relationships, and working in a hands‑on industrial environment, this could be an excellent opportunity to advance your career.

What You’ll Do as a Service Manager:

• Provide technical troubleshooting and support for customers and field service personnel
• Coordinate service schedules, repair activities, and customer communications
• Process warranty claims and monitor repair progress through completion
• Conduct technical, operational, and maintenance training for customers, dealers, and service technicians
• Collaborate with engineering, operations, sales, and product support teams to resolve issues and improve products
• Interpret technical manuals, hydraulic schematics, and service documentation to support repairs
• Maintain service records, training documents, and repair procedures while leading service performance discussions

What You Need to Bring to the Service Manager Role:

• Associate degree in a technical field, industry certification, or equivalent combination of education and experience
• Minimum of 5 years of experience with hydraulic systems, mobile equipment, heavy equipment, machinery attachments, or related industries
• Strong mechanical aptitude and advanced troubleshooting skills
• Ability to read and interpret hydraulic and electrical schematics
• Strong customer service, communication, presentation, and training abilities
• Ability to lift up to 50 pounds and work in office, shop, and outdoor job site environments
• Valid ability to travel to customer locations, training events, and service sites as needed
• Proficiency with Microsoft Office and general computer applications #SMNCareers

This company offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, along with life insurance and short- and long-term disability coverage. Employees also receive paid time off and paid holidays, as well as access to a 401(k) retirement plan with company match, supporting both financial stability and long-term career growth.