Technical Service Support Specialist (Remote/Hybrid)

Pacer Group; Columbus (IN); Híbrido; USD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401(k)

Descripción de la vacante

Pacer Group in Columbus, IN seeks a Technical Service Support Specialist III to provide expert technical support for warranty and non-warranty repair events, guiding teams through troubleshooting and repair planning. The role requires 2–3 years in automotive customer service or related fields and a strong focus on customer satisfaction.

This 12-month contract position offers a 40-hour workweek. Core hours are 6:00 AM–3:00 PM EST; local candidates are preferred, with remote options and occasional

Formación

• High school diploma or equivalent required; an associate degree is preferred.
• 2–3 years of professional experience in automotive customer service or related roles.
• Strong customer service, communication, and problem-solving abilities.
• Ability to manage a high volume of service tickets in a fast-paced environment.
• Familiarity with diagnostic procedures and service systems is a plus.

Responsabilidades

• Provide technical support and diagnostic assistance for warranty and non-warranty repairs.
• Develop repair plans based on customer complaints and diagnostics.
• Analyze issues, follow workflows, and determine repair actions.
• Document steps, findings, and outcomes in service management systems.
• Elevate complex issues and ensure timely resolution with clear communication.
• Maintain accurate customer and equipment information to support service processes.
• Use diagnostic tools and data systems to support decisions.
• Contribute to improving diagnostic support processes and escalation procedures.
• Keep up-to-date with product knowledge, service procedures, and resources.
• Promote service capabilities and programs to enhance satisfaction and growth.
• Collaborate with internal teams and partners to meet customer needs.
• Handle a high volume of tickets (≈20/day; 500–600/month) with balanced response times.

Conocimientos

Customer service

Communication

Attention to detail

High volume management

Problem solving

Organization

Time management

Collaboration

Adaptability

Learning mindset

Educación

High school diploma

Associate degree preferred

Herramientas

Microsoft Office

Diagnostic software

Service management systems

Descripción del empleo

Pacer Group in Columbus, IN seeks a Technical Service Support Specialist III to provide expert technical support for warranty and non-warranty repair events, guiding teams through troubleshooting and repair planning. The role requires 2–3 years in automotive customer service or related fields and a strong focus on customer satisfaction.

This 12-month contract position offers a 40-hour workweek. Core hours are 6:00 AM–3:00 PM EST; local candidates are preferred, with remote options and occasional