Technical Service Support Specialist – Automotive Customer Support & Diagnostics

Axiom Path, Inc.; North Carolina; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Axiom Path, Inc. is seeking a Technical Service Support Specialist to deliver responsive automotive diagnostics and customer service. You will work with technicians and service teams to resolve inquiries and document results, ensuring timely and accurate support.

In this role, you will manage tickets, maintain product knowledge, and contribute to process improvements, while collaborating with cross-functional teams to uphold service excellence.

Qualifications

• 2-3+ years in automotive customer service or technical service environment.
• Strong customer service skills, including listening, clarifying concerns, and managing expectations.
• Familiarity with automotive components, repair terminology, and diagnostic workflows.
• Basic proficiency with Microsoft Office applications.

Responsibilities

• Handle approximately 20 service tickets daily with accuracy and responsiveness.
• Provide technical and customer service support for automotive and engine-related repair inquiries.
• Evaluate concerns, gather service information, and determine troubleshooting actions.
• Coordinate diagnostic and repair activities using established procedures and tools.
• Escalate complex issues to specialized support teams with full documentation.
• Document interactions, findings, and outcomes in internal service systems.
• Collaborate with technicians, service personnel, and internal teams to resolve issues.
• Stay familiar with current products and diagnostic resources.
• Identify opportunities to improve ticket handling and customer communication.

Skills

Customer service

Documentation

Communication

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Technical Service Support Specialist - Automotive Customer Support & Diagnostics

Columbus, United States | Posted on 10/19/2026

Job Description

Be Part Of A High-Performing Team

Join a global leader in engine technology and power solutions, recognized for its commitment to product reliability, innovation, and customer service excellence. This organization supports a broad network of customers, service providers, and technical professionals who depend on timely, accurate assistance to keep equipment operating efficiently.

The Technical Service Support team operates in a collaborative, fast-paced environment, managing approximately 500-600 service requests each month. Team members combine automotive service knowledge, troubleshooting resources, and strong customer communication to resolve issues, coordinate repairs, and maintain high service standards.

What's In Store For You

Work arrangement: Remote flexibility for local candidates in Columbus, IN , with occasional onsite attendance as needed.

Schedule: Monday-Friday, 40 hours per week.

Flexible working hours: The team's core schedule is 6:00 AM-3:00 PM Eastern, with flexibility for later start and end times.

Overtime: Not typically expected; any available overtime is optional.

Training: Technical systems, diagnostic applications, and internal service procedures can be learned on the job.

Engagement: W2 only (no C2C/1099).

Opportunity to develop technical troubleshooting expertise while supporting a well-established automotive and engine service organization.

How You Will Make An Impact

Provide responsive technical and customer service support for automotive and engine-related repair inquiries, including warranty and non-warranty situations.

Evaluate customer concerns, gather relevant service information, and help determine appropriate troubleshooting and repair actions.

Handle approximately 20 service tickets daily while maintaining accuracy, responsiveness, and customer satisfaction.

Coordinate straightforward diagnostic and repair activities using established procedures, available technical resources, and service support tools.

Recognize complex technical problems and elevate them to specialized support teams with complete supporting information.

Document customer interactions, diagnostic findings, troubleshooting activities, and repair outcomes in internal service management systems.

Work collaboratively with technicians, service personnel, and internal support teams to resolve issues efficiently.

Maintain familiarity with current products, service offerings, and evolving diagnostic resources.

Identify opportunities to improve ticket handling, customer communication, and technical support workflows.

Help customers understand available service resources and solutions that support their repair and maintenance needs.

Requirements

Do You Bring Proven Success in Automotive Customer Service and Technical Support?

2-3+ years of relevant experience in automotive customer service, dealership service operations, automotive parts support, or a comparable customer-facing technical service environment.

High school diploma or equivalent required; associate degree or higher preferred.

Experience as an automotive service advisor, dealership service representative, automotive parts specialist, or similar service-oriented professional is highly desirable.

Strong customer service skills, including the ability to listen, clarify concerns, explain next steps, and manage customer expectations.

Ability to handle a high volume of customer requests and service tickets without compromising accuracy or professionalism.

Basic proficiency with Microsoft Office applications.

Familiarity with automotive components, repair terminology, maintenance processes, or diagnostic workflows.

Ability to document service issues and customer interactions clearly and accurately.

Strong organizational skills and the ability to prioritize multiple requests in a fast-moving environment.

Effective communication, problem-solving, teamwork, and follow-through.

Willingness to learn new technical applications, diagnostic systems, and internal service procedures.