Employee-Owned Service Specialist — Remote Tech Support

Perry Pro Tech, Inc.

Lima (OH)

On-site

USD 40,000 - 55,000

Full time

7 days ago

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Job summary

Perry proTECH in Lima, OH is seeking a Service Specialist to help ensure client satisfaction by identifying technical issues and implementing effective solutions. This role emphasizes remote troubleshooting, client communication, and proactive issue resolution.

You’ll be part of an employee-owned organization with ESOP participation. Responsibilities include remote troubleshooting, assisting technicians on urgent calls, and training clients on installed products, with accommodations for

Qualifications

Associates degree or equivalent with a demonstrated successful work history.
Proven experience in a help desk or customer service support position.
Implementation or technical support background.
Proficient in Microsoft Office Suite.
Ability to handle interruptions while completing daily tasks.
Ability to handle difficult or emotional customer situations.

Responsibilities

Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide remote assistance to technicians on client emergency service calls.
Respond to requests for technical assistance in person, via phone, email, or text.
Follow up with customers and users to complete the resolution of issues.
Provide training to clients on products installed.