Technical Service Specialist - Diagnostics & Warranty

Therma-Stor; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Therma-Stor is seeking a Technical Service Representative in Madison, WI to diagnose complex mechanical and electrical issues, support warranty service, and assist customers via phone and email. The role requires strong critical thinking, rapid learning, and cross-functional collaboration to balance customer satisfaction with business objectives.

The successful candidate will lead warranty administration, create valuation and parts orders, and determine when on-site service is necessary,

Qualifications

• Experience in electrical, automotive, HVAC, or electronic industries.
• Diagnose complex mechanical and electrical issues independently.
• Lead warranty administration and communicate coverage details clearly.
• Coordinate warranty service operations and determine on-site needs.
• Analyze trends to improve warranty processes and product reliability.

Responsibilities

• Diagnose mechanical and electrical issues and document findings for timely resolution.
• Lead warranty administration and manage exceptions according to policy.
• Coordinate warranty service operations, including parts orders and on-site support when needed.
• Implement cost-effective solutions based on root-cause analysis and parts determination.
• Analyze warranty data to identify trends and drive process improvements.

Skills

Mechanical troubleshooting

Customer service

Critical thinking

Quick learner

Electrical troubleshooting

HVAC

Warranty administration

Job description

Therma-Stor is seeking a Technical Service Representative in Madison, WI to diagnose complex mechanical and electrical issues, support warranty service, and assist customers via phone and email. The role requires strong critical thinking, rapid learning, and cross-functional collaboration to balance customer satisfaction with business objectives.

The successful candidate will lead warranty administration, create valuation and parts orders, and determine when on-site service is necessary,