Technical Service Specialist - Warranty & Diagnostics

generac; Reno (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Generac is seeking a Technical Service Representative I to provide technical assistance and authorize warranty repairs for our dealer network. Under supervision, you will assist customers, document requests, and set groundwork for escalations to ensure timely resolutions.

Key duties include answering dealer calls, detailing notes, guiding technicians with remote diagnostics, and following diagnostic procedures to troubleshoot systems.

Qualifications

• Associates degree or equivalent experience in relevant technical field.
• Bachelor’s Degree preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians.
• Provide accurate, timely notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow established diagnostic techniques to troubleshoot installed systems.
• Gather and prepare documentation regarding product failure and improvement.
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically.

Skills

Customer service

Communication

Active listening

Troubleshooting

Microsoft Office

Remote diagnostics

Bilingual Spanish

Education

Associate degree or equivalent

Bachelor’s Degree

Tools

Microsoft Office

Job description

Generac is seeking a Technical Service Representative I to provide technical assistance and authorize warranty repairs for our dealer network. Under supervision, you will assist customers, document requests, and set groundwork for escalations to ensure timely resolutions.

Key duties include answering dealer calls, detailing notes, guiding technicians with remote diagnostics, and following diagnostic procedures to troubleshoot systems.