HVAC Technical Support Specialist: Troubleshoot and Train

Auer Steel & Heating Supply Company Inc.; Madison (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

Flexible Schedule

Paid Time Off

Wellness Challenges

Retirement Plan

More benefits

Job summary

Auer Steel & Heating Supply Company is hiring a Technical Support Specialist to work at Neenah, WI or Madison, WI. The role provides post-sale customer support for the HVAC equipment we sell.

You will troubleshoot, diagnose refrigeration issues, document calls, and even conduct training. Candidates should have 3+ years in HVAC/R installation and service and strong communication, with a commitment to customer service.

Qualifications

• A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
• Exceptional communication and presentation skills
• Basic Computer Skills, Microsoft Windows
• A desire to learn everything there is to know about assigned products.
• Resourcefulness and vision
• 3+ years of experience in the installation and service of HVAC/R equipment
• Strong written communication and customer service skills

Responsibilities

• Provide basic troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Document call information in the event additional follow-up is required.
• Conduct training classes on basic installation and troubleshooting techniques.
• Other duties as assigned.

Skills

Communication

Presentation

Customer service

Problem solving

Tools

Microsoft Windows

Job description

Auer Steel & Heating Supply Company is hiring a Technical Support Specialist to work at Neenah, WI or Madison, WI. The role provides post-sale customer support for the HVAC equipment we sell.

You will troubleshoot, diagnose refrigeration issues, document calls, and even conduct training. Candidates should have 3+ years in HVAC/R installation and service and strong communication, with a commitment to customer service.