Technical Service & Warranty Specialist

Therma-Stor LLC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Therma-Stor LLC in Madison, Wisconsin, is seeking a Technical Service Representative who excels at diagnosing mechanical and electrical issues in dehumidification equipment. You will support customers by phone and email, perform warranty diagnostics, and guide service decisions with independent sound judgment.

The role emphasizes leadership in warranty administration, parts ordering, and coordinating with field technicians, while maintaining strong customer satisfaction and adherence to company

Qualifications

• Strong mechanical troubleshooting skills.
• Experience in electrical, automotive, HVAC, or electronic industries.

Responsibilities

• Diagnose complex mechanical and electrical issues independently via phone and email and document findings.
• Lead warranty administration by communicating coverage details and processing exceptions per company standards.
• Create warranty parts orders and coordinate with leadership to determine if on-site service is required.
• Provide prompt, professional support to internal and external customers and drive efficient troubleshooting to resolve issues.

Job description

Therma-Stor LLC in Madison, Wisconsin, is seeking a Technical Service Representative who excels at diagnosing mechanical and electrical issues in dehumidification equipment. You will support customers by phone and email, perform warranty diagnostics, and guide service decisions with independent sound judgment.

The role emphasizes leadership in warranty administration, parts ordering, and coordinating with field technicians, while maintaining strong customer satisfaction and adherence to company