Technical Service Specialist, Commercial Equipment (M-F)

Hillyard, Inc.; Saint Joseph (MO); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Paid time off

401(k) and profit sharing

Medical, dental, and vision benefits

Résumé du poste

Hillyard, Inc seeks a Technical Service Specialist to join our St. Joseph team.

You will diagnose and troubleshoot commercial cleaning equipment, provide technical support to customers, distributors, field technicians, and internal teams, and lead training initiatives. In this hands-on role you’ll analyze equipment performance, interpret schematics, manage warranty claims, and collaborate with engineering and product teams to improve reliability and customer satisfaction.

Qualifications

• Two or more years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication skills with the ability to explain technical concepts to a variety of audiences.

Responsabilités

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to continuously improve equipment performance and customer satisfaction.

Connaissances

Troubleshooting

Electrical systems

Schematics Reading

Customer support

Communication

Travel willingness

Formation

High School Diploma

Outils

MS Office

Description du poste

Hillyard, Inc seeks a Technical Service Specialist to join our St. Joseph team.

You will diagnose and troubleshoot commercial cleaning equipment, provide technical support to customers, distributors, field technicians, and internal teams, and lead training initiatives. In this hands-on role you’ll analyze equipment performance, interpret schematics, manage warranty claims, and collaborate with engineering and product teams to improve reliability and customer satisfaction.