Equipment Technical Service Specialist

Hillyard Inc.; Saint Joseph (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with company match

Profit sharing

Life insurance

Disability coverage

Job summary

Hillyard, Inc. is seeking a Technical Service Specialist to join our team in Saint Joseph, MO. You will diagnose, troubleshoot, and support commercial cleaning equipment, serving as a technical resource for customers, distributors, and field technicians.

The role combines hands-on mechanical and electrical work with training and problem-solving to improve equipment performance and customer satisfaction. Expect travel and flexible hours to meet service needs.

Qualifications

• High School Diploma, GED, or equivalent required.
• Two+ years repairing, servicing, or troubleshooting commercial equipment.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills (Office & databases).
• Willingness to travel and work flexible hours.

Responsibilities

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to improve equipment performance and customer satisfaction.

Skills

Troubleshooting

Mechanical skills

Electrical diagnostics

Customer support

Communication skills

Reading schematics

Travel readiness

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Office

Database applications

Job description

As a familycompany we understand the important role benefits play in the lives of our employees and their families. It's a big part of our total compensation plan. Hillyard has very comprehensive benefits that include medical insurance, retirement plans and life insurance, Additionally Hillyard promotes a heathy work-life balance with paid time off.

Paid Time Off

• Nine paid holidays
• Personal sick leave and vacation
• Parental leave

Health

• Health savings accounts, flexible spending accounts
• Employee assistance program, telemedicine

Retirement

• 401k savings plan
• Company match
• Discretionary profit sharing

Life

• No cost employee life and accidental death and dismemberment insurance
• Short-term and long-term disability

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Search Current Job Postings

Position:Equipment Technical Service Specialist

Location: Saint Joseph, MO

Job Id:774

# of Openings:1

Technical Service Specialist – Commercial Equipment

Hillyard, Inc. is currently seeking a Technical Service Specialist to join our Technical Service team in St. Joseph, MO.

Are you the person others turn to when they can't solve a difficult equipment problem? Do you enjoy troubleshooting, sharing your technical knowledge, and helping customers and technicians succeed?

This is an excellent opportunity for someone with strong mechanical and electrical troubleshooting skills who enjoys combining hands-on technical expertise with customer support and training. As a Technical Service Specialist, you'll serve as a trusted technical resource, helping resolve complex equipment issues while supporting field technicians, distributors, customers, and our sales team.

If you enjoy solving problems, working with commercial equipment, and making a difference through your technical expertise, we'd love to hear from you.

What You'll Do

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to continuously improve equipment performance and customer satisfaction.

What We're Looking For

• High School Diploma, GED, or equivalent required.
• Two or more years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication skills with the ability to explain technical concepts to a variety of audiences.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills, including Microsoft Office and database applications.
• Willingness to travel and work flexible hours as business needs require.

Experience That Transfers Well

We encourage candidates with experience in the following industries to apply:

• Manufacturing maintenance
• Field service
• HVAC
• Electro-mechanical equipment
• Technical support
• Military mechanical or technical experience

Why This Opportunity Stands Out

• Opportunity to become the technical expert for industry-leading equipment.
• Blend of hands-on troubleshooting, customer support, and technical training.
• Variety of work with opportunities to travel and support customers across multiple locations.
• Stable, family-owned company with over 100 years of success.
• Ongoing professional development and technical training.

Why Hillyad?

Since 1907, Hillyard has been helping customers create clean, safe, and healthy environments through innovative products, equipment, and service solutions. We invest in our people and provide opportunities for technical professionals to grow their expertise while making a meaningful impact on our customers and our business.

What's in It for You?

• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry-leading 401(k) and profit-sharing program
• Excellent medical, dental, and vision benefits
• Opportunities for professional growth and technical development

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.