Field Equipment Tech & Troubleshooter

Hillyard Inc.; Saint Joseph (MO); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health insurance

401(k) with company match

Profit sharing

Life insurance

Disability coverage

Descripción de la vacante

Hillyard, Inc. is seeking a Technical Service Specialist to join our team in Saint Joseph, MO. You will diagnose, troubleshoot, and support commercial cleaning equipment, serving as a technical resource for customers, distributors, and field technicians.

The role combines hands-on mechanical and electrical work with training and problem-solving to improve equipment performance and customer satisfaction. Expect travel and flexible hours to meet service needs.

Formación

• High School Diploma, GED, or equivalent required.
• Two+ years repairing, servicing, or troubleshooting commercial equipment.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills (Office & databases).
• Willingness to travel and work flexible hours.

Responsabilidades

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to improve equipment performance and customer satisfaction.

Conocimientos

Troubleshooting

Mechanical skills

Electrical diagnostics

Customer support

Communication skills

Reading schematics

Travel readiness

Educación

High School Diploma, GED, or equivalent

Herramientas

Microsoft Office

Database applications

Descripción del empleo

Hillyard, Inc. is seeking a Technical Service Specialist to join our team in Saint Joseph, MO. You will diagnose, troubleshoot, and support commercial cleaning equipment, serving as a technical resource for customers, distributors, and field technicians.

The role combines hands-on mechanical and electrical work with training and problem-solving to improve equipment performance and customer satisfaction. Expect travel and flexible hours to meet service needs.