Equipment Technical Service Specialist

Hillyard, Inc.; Saint Joseph (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k) and profit sharing

Medical, dental, and vision benefits

Job summary

Hillyard, Inc seeks a Technical Service Specialist to join our St. Joseph team.

You will diagnose and troubleshoot commercial cleaning equipment, provide technical support to customers, distributors, field technicians, and internal teams, and lead training initiatives. In this hands-on role you’ll analyze equipment performance, interpret schematics, manage warranty claims, and collaborate with engineering and product teams to improve reliability and customer satisfaction.

Qualifications

• Two or more years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication skills with the ability to explain technical concepts to a variety of audiences.

Responsibilities

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to continuously improve equipment performance and customer satisfaction.

Skills

Troubleshooting

Electrical systems

Schematics Reading

Customer support

Communication

Travel willingness

Education

High School Diploma

Tools

MS Office

Job description

• Monday–Friday day shift schedule

Technical Service Specialist – Commercial Equipment

Hillyard, Inc is currently seeking a Technical Service Specialist to join our Technical Service team in St. Joseph, MO.

Are you the person others turn to when they can't solve a difficult equipment problem? Do you enjoy troubleshooting, sharing your technical knowledge, and helping customers and technicians succeed?

This is an excellent opportunity for someone with strong mechanical and electrical troubleshooting skills who enjoys combining hands‑on technical expertise with customer support and training. As a Technical Service Specialist, you'll serve as a trusted technical resource, helping resolve complex equipment issues while supporting field technicians, distributors, customers, and our sales team.

If you enjoy solving problems, working with commercial equipment, and making a difference through your technical expertise, we'd love to hear from you.

What You'll Do

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to continuously improve equipment performance and customer satisfaction.

What We're Looking For

• High School Diploma, GED, or equivalent required.
• Two or more years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication skills with the ability to explain technical concepts to a variety of audiences.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Intermediate computer skills, including Microsoft Office and database applications.
• Willingness to travel and work flexible hours as business needs require.

Experience That Transfers Well

We encourage candidates with experience in the following industries:

• Commercial equipment repair
• Industrial maintenance
• Manufacturing maintenance
• Field service
• Automotive or diesel mechanics
• HVAC
• Electro‑mechanical equipment
• Technical support
• Military mechanical or technical experience

Why This Opportunity Stands Out

• Opportunity to become the technical expert for industry‑leading equipment.
• Blend of hands‑on troubleshooting, customer support, and technical training.
• Variety of work with opportunities to travel and support customers across multiple locations.
• Stable, family‑owned company with over 100 years of success.
• Ongoing professional development and technical training.

Why Hillyard?

Since 1907, Hillyard has been helping customers create clean, safe, and healthy environments through innovative products, equipment, and service solutions. We invest in our people and provide opportunities for technical professionals to grow their expertise while making a meaningful impact on our customers and our business.

What's in It for You?

• Monday–Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry‑leading 401(k) and profit‑sharing program
• Excellent medical, dental, and vision benefits
• Opportunities for professional growth and technical development

At Hillyard, we value technical expertise, continuous learning, and exceptional customer service.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.