Field Equipment Technical Service Pro

Hillyard; Saint Joseph (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and bonus program

Paid holidays

Paid time off programs

Industry-leading 401(k) and profit‑sh‑

Excellent medical, dental, and vision

Opportunities for professional growth

Job summary

Hillyard, Inc. in Saint Joseph, MO is seeking a Technical Service Specialist to diagnose and troubleshoot commercial cleaning equipment, and to provide expert technical support to customers, distributors, field technicians, and internal teams.

The role blends hands-on mechanical and electrical troubleshooting with training, product improvements, and support for launches, trades shows, and customer events. If you enjoy solving challenging equipment problems and helping teams succeed, this is a

Qualifications

• Two or more years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Excellent communication skills with the ability to explain technical concepts to a variety of audiences.
• Intermediate computer skills, including Microsoft Office and database applications.
• Willingness to travel and work flexible hours as business needs require.

Responsibilities

• Diagnose and troubleshoot commercial floor cleaning and maintenance equipment.
• Provide technical support to customers, distributors, field technicians, and internal teams.
• Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
• Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
• Analyze equipment performance and identify trends to recommend corrective actions and product improvements.
• Manage warranty claims and maintain accurate warranty documentation.
• Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
• Support product launches, sales meetings, trade shows, and customer training events as needed.
• Partner with engineering, service, and product teams to continuously improve equipment performance and customer satisfaction.

Skills

Troubleshooting

Electrical systems

Mechanical skills

Communication skills

Reading schematics

Education

High School Diploma or GED

Job description

Hillyard, Inc. in Saint Joseph, MO is seeking a Technical Service Specialist to diagnose and troubleshoot commercial cleaning equipment, and to provide expert technical support to customers, distributors, field technicians, and internal teams.

The role blends hands-on mechanical and electrical troubleshooting with training, product improvements, and support for launches, trades shows, and customer events. If you enjoy solving challenging equipment problems and helping teams succeed, this is a