Technical Service Specialist

ABB Schweiz AG; Phoenix (AZ); Remote; USD 80,000 - 95,000; Full time

Job summary

A leading company is seeking a Technical Service Specialist to provide expert support in Critical Power Systems. This remote role involves problem-solving, technical consulting, and identifying sales opportunities to enhance service growth. Join a diverse team dedicated to sustainable solutions.

Qualifications

• 5+ years of experience in Technical Support focusing on Critical Power Systems.
• Certifications such as NETA, NICET, and CompTIA are preferred.

Responsibilities

• Providing technical support and solving problems in expertise area.
• Identifying new sales opportunities and communicating with customers.

Skills

Technical Support

Problem Solving

Communication

Education

Bachelor’s degree in Electrical/Electronics Engineering

Bachelor’s degree in Information Technology

Job description

Technical Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Support Services Manager

Your role and responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating proactively with both the customer and ABB sales teams to ensure customer needs are understood and business opportunities are utilized for service growth. The work model for the role is: #LI - Remote. This role contributes to the Electrification Smart Power division in NY. Main stakeholders include internal and external customers.

You will be mainly accountable for:

1. Providing technical support and solving problems in your expertise area via remote or on-site service across Service categories.
2. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to meet customer requirements cost-effectively.
3. Providing technical consulting on Service solutions to management and customers.
4. Identifying new sales opportunities and proactively communicating with customers and ABB sales teams to understand customer needs and leverage business opportunities for service growth.

Qualifications for the role

• Bachelor’s degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• Certifications such as NETA, NICET, and CompTIA are preferred.
• Licensed Electrician is preferred.
• Candidates must have work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions. We value diversity and encourage you to apply today to join our team. Visit www.abb.com to learn more about our global impact.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer. We consider all qualified applicants without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information, visit the provided EEOC and DOL links. Applicants may request to review the Affirmative Action Plan of a particular ABB facility. Reasonable accommodations are available for applicants with disabilities. Contact us at 1-888-694-7762 or [e-mail]. Resumes and applications are accepted through our career site. myBenefitsABB.com