Technical Service Specialist

ABB Schweiz AG; Richmond (VA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical Service Specialist to deliver effective service solutions and technical support. You will engage with customers and sales teams to identify business opportunities and ensure satisfaction. The role allows for remote work and requires a strong background in electrical engineering and technical support.

Qualifications

• 5+ years of experience in Technical Support focusing on Critical Power Systems.
• Certifications such as NETA, NICET, and CompTIA are preferred.

Responsibilities

• Providing technical support and solving problems in your expertise area.
• Identifying new sales opportunities and ensuring customer needs are met.

Skills

Technical Support

Problem Solving

Customer Communication

Education

Bachelor’s degree in Electrical/Electronics Engineering

Bachelor’s degree in Information Technology

Job description

Technical Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Support Services Manager

Your role and responsibilities

In this role, you will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. You will execute technical support, act as a specialist, and solve problems in your area of expertise. You will communicate proactively with customers and ABB sales teams to understand customer needs and identify business opportunities for service growth. The work model for this role is: #LI - Remote. This role contributes to the Electrification Smart Power division in NY, serving both internal and external customers.

Main responsibilities include:

1. Providing technical support and solving problems in your expertise area via remote or on-site service across Service categories.
2. Developing, marketing, or manufacturing new Service offerings to meet customer requirements cost-effectively.
3. Providing technical consulting on Service solutions to management and customers.
4. Identifying new sales opportunities and communicating proactively with customers and sales teams to ensure customer needs are met and business opportunities are utilized for service growth.

Qualifications for the role

• Bachelor’s degree in Electrical/Electronics Engineering, Electronics, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• Certifications such as NETA, NICET, and CompTIA are preferred.
• Licensed Electrician is preferred.
• Candidates must have work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions. We value diversity and encourage you to apply for your next career step with ABB. Visit www.abb.com to learn more about our solutions and impact globally. #MyABBStory

We look forward to your application. For more information about ABB, visit our website. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer promoting diversity. All qualified applicants will receive consideration regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, or protected veterans status. For your rights as an applicant, visit: EEOC Rights and DOL Pay Transparency. Applicants may request to review the Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available for applicants with disabilities. Contact us at 1-888-694-7762 or [e-mail].