Technical Service Specialist

ABB Inc.; Charleston (SC); Remote; USD 75,000 - 141,000; Full time

Job summary

Join a forward-thinking company as a Technical Service Specialist, where you will leverage your expertise in technical support and problem-solving to enhance customer satisfaction. This role offers the opportunity to work remotely while contributing to the dynamic Marine and Ports Division, focusing on innovative solutions that drive efficiency and sustainability in the shipping industry. Collaborate with talented teams and engage directly with customers to identify needs and develop service offerings that meet their requirements. If you are passionate about technology and customer service, this is the perfect opportunity to advance your career.

Qualifications

• 5+ years of experience in drives and PLC/process control systems.
• Familiarity with port/container crane work environment is preferred.

Responsibilities

• Provide technical support and solve problems in own expertise area.
• Identify new sales opportunities and communicate with customers.

Skills

Technical Support

Problem Solving

Communication

Sales Opportunities Identification

Education

Bachelor Degree in Engineering

Tools

PLC Systems

MV Power Distribution

Motors

Job description

Technical Service SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to

Operations Development Manager, Ports Se

Your role and responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. The Ports Technical Support Engineer (SE) plans and executes, with minimal professional guidance, complex technical field assignments involving the installation, modification, test, inspection or repair of company products and equipment. The SE may also coordinate work with other groups to ensure meeting customer commitments. Since the SE is often the one who interacts with the customer's operations people, they may also recommend measures to improve operations and customer service.
The work model for the role is remote. #LI-Remote
This role is contributing to the Process Automation, Marine and Ports Division.
You will be mainly accountable for:
Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
Providing technical consulting on Service solutions to management and customers.
Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.
Our team dynamics:
You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor Degree in Engineering or other technical field is preferred but not required.
• 5 or more years of experience in drives and PLC/process control systems.
• Familiarity with Motors and MV power distribution.
• Familiarity with port/container crane work environment and procedures is also preferred.

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2 023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.
While the base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $75,800 and $140,800 annually.
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