Technical Service Specialist

ABB Inc.; Virginia, Richmond (MN, VA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical Service Specialist to deliver effective service solutions and technical support while ensuring customer satisfaction. The role involves identifying business opportunities and providing consulting on service solutions. The ideal candidate will have a strong background in electrical engineering and technical support, with a focus on critical power systems.

Qualifications

• 5+ years of experience in Technical Support or a related role.
• Experience focusing on Critical Power Systems.

Responsibilities

• Provide technical support and solve problems in expertise area.
• Identify new sales opportunities and communicate with customers.

Skills

Technical Support

Problem Solving

Communication

Education

Bachelor's degree in Electrical/Electronics Engineering

Bachelor's degree in Information Technology

Job description

Technical Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities, are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to the Support Services Manager.

Your Role and Responsibilities

In this role, you will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. You will execute technical support, act as a specialist, and solve problems within your area of expertise. Additionally, you will communicate proactively with customers and ABB sales teams to understand customer needs and leverage business opportunities for service growth.

The work model for this role is: #LI - Remote. This position contributes to the Electrification Smart Power division in NY, serving both internal and external customers.

You will be mainly accountable for:

1. Providing technical support and solving problems in your expertise area via remote or on-site service across all Service categories.
2. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to meet customer requirements cost-effectively.
3. Providing technical consulting on Service solutions to management and customers.
4. Identifying new sales opportunities and communicating proactively with customers and ABB sales teams to ensure customer needs are understood and business opportunities are utilized for service growth.

Qualifications for the Role

• Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• NETA Certification preferred.
• NICET Certification preferred.
• CompTIA Certification preferred.
• Licensed Electrician preferred.
• Must have work authorization to work in the US for ABB.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports the world's largest data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and invite you to apply today for your next career step within ABB. Visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Opportunity Statement

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer. We encourage diversity in the workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

For more information on your rights, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may request to review the Affirmative Action Plan at ABB facilities by contacting HR. Reasonable accommodations are available for applicants with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail] for assistance.